Field Notes & Resources

Useful thinking for more human work.

Practical ways to understand, build, test and improve AI at work.

Before team training, try the difficult case

If I were planning training for a new AI workflow, I would start with the part of the demonstration most likely to be skipped: something going wrong.

I want an AI implementation to give people room for useful work. To judge that, I would follow the task beyond the moment an answer appears.